General terms and conditions of business

  1. scope

  1. These General Terms and Conditions apply to all orders placed via the VIP DAY Shop (hereinafter: “Online Shop” ).

  1. Contractual partner and conclusion of contract
  2. The contracts concluded via the online shop are concluded with the VIP DAY Shop, Dückergasse 12, 51065 Cologne.

  1. The online shop is aimed at consumers in accordance with § 13 BGB, i.e. natural persons who act for a purpose that cannot be attributed to their commercial or independent professional activity, as well as entrepreneurs in accordance with § 14 BGB, i.e. natural or legal persons or legal partnerships which, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity.
  1. The display of the products in the online shop does not represent a binding offer, but rather a non-binding product catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending the binding order by using the “Back” button on your browser . As part of the ordering process, we also provide you with technical means in the form of a usual completeness and plausibility check (checking whether all mandatory fields have been filled in and whether the characters entered match the corresponding mandatory field), which you can use to identify input errors. By clicking the “BUY NOW” button, you place a binding order for the goods contained in your shopping cart. Confirmation of receipt of the order will be sent via email. This email confirmation does not constitute a purchase contract. A purchase contract is concluded either by expressly accepting the order or by shipping the ordered products. If the offer is not accepted within 10 working days, this constitutes a rejection of the offer.
  1. A binding contract can also be concluded beforehand as follows:
  2. - If you have chosen the payment method in advance, the contract is concluded at the time we receive our payment request.
    - If you have chosen the PayPal payment method, the contract is concluded at the time you confirm the payment instruction to PayPal.
    - If you have chosen the payment method Sofortüberweisung, the contract is concluded at the time the payment instruction is confirmed to SOFORT AG.

  3. The language available for concluding the contract is German. We save the contract text and also send you the order details and our general terms and conditions by email after you place an order. You can also view and download the terms and conditions at any time via the online shop.
    The products are only sold in normal household quantities. This limitation applies both to the number of Products ordered in one order and to the total number of Products ordered when placing multiple orders for the same Product.

  4. Registration and user account
  5. You can create your own user account for the online shop. To register, the mandatory fields on the registration form provided for registration must be filled out completely and correctly. The registration requires our confirmation to be effective. After successful registration, a non-transferable user account will be created for you.
  6. Personal access data must be kept protected from access by third parties. If third parties nevertheless become aware of your access data, you must report this to us immediately and change your access data. You must also ensure that the data you provide is current. We reserve the right to delete user accounts that have been inactive for a period of 12 months.
  7. Delivery conditions and payment methods
  8. We only deliver by shipping to the delivery address you provided. Unfortunately, another method of shipping, especially picking up the goods yourself, is not possible. Shipping costs may be added to the stated product prices. Any shipping costs will be stated when the products are displayed.
  9. The following payment methods are available in our online shop:
      • Advance payment: If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment. Payment is due immediately after conclusion of the contract, unless a later due date has been agreed.
      • Credit card: Your credit card will be charged at the time we accept your order.
      • Purchase on account: If you are a consumer, in collaboration with Klarna AB ( ), we offer you purchase on account as a payment method (“Klarna invoice”). Please note that Klarna invoice is only available for consumers and that payment must be made to Klarna. The purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deductions within 14 days of receipt of the invoice, unless otherwise agreed. We reserve the right to carry out a credit check when purchasing on account and to reject this payment method if the credit check is negative. You can find further information here:
      • Immediate transfer: With the immediate transfer payment method, we receive the transfer credit immediately. You will need your account number, bank sort code, PIN and TAN. Using Sofort GmbH’s secure payment form, which is not accessible to retailers, “Sofortüberweisung” automatically sets up a transfer in your online bank account in real time. The purchase amount is transferred immediately and directly to the retailer's bank account. If you choose the payment method “Immediate transfer”, a pre-filled form will open at the end of the ordering process. This already contains our bank account. In addition, the transfer amount and the intended use are already displayed in the form. You now have to select the country in which you have your online banking account and enter the bank sort code. Then enter the same data as when you registered for online banking (account number and PIN). Confirm your order by entering the TAN. You will receive confirmation of the transaction immediately afterwards. In principle, every internet user can use “Sofortüberweisung” as a payment method if they have an activated online banking account with a PIN/TAN procedure. Please note that instant transfer is not yet available at a few banks. You can find further information here:
      • PayPal / Paypal Express: In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, Identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.
      • Apple Pay: In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, use the Apple function If you have activated Pay, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
      • Amazon Pay: To pay with Amazon Pay, you will be redirected to the Amazon website after selecting the payment method. To use the payment method, you must be registered with Amazon or register again. After entering your Amazon account login details on the Amazon website, select the delivery address and payment method and confirm the payment instruction to us. Finally, you will be redirected back to our shop where you can complete the ordering process. After placing the order, Amazon will ask us to initiate payment.
  10. Promotional and gift vouchers
  11. Promotional vouchers that we issue free of charge in the form of a code, for example as part of promotions with a specific period of validity for all or only certain products and which cannot be purchased (“discount codes”), can only be redeemed in our online shop within the specified period become. Gift vouchers, which can also be purchased from us in the form of a code for a fee (“voucher codes”), can only be redeemed in our online shop and expire according to the general rules. Discount and gift codes are hereinafter collectively referred to as “Codes”.
  12. Codes can only be redeemed before completing the ordering process. Subsequent billing is not possible. Only one discount code can be redeemed per order.
  13. When using a discount code, the value of the goods must at least correspond to the embodied value of the discount code. If the embodied value of the voucher code exceeds the value of the goods, the excess amount remains in the credit of the voucher code holder. Any remaining credit on a code cannot be paid out in cash.
  14. If the value of the code is not sufficient to cover the order, you can choose one of the other payment methods we offer or an (additional) voucher code to pay the difference.
  15. The value of the discount code will not be refunded if you return the goods paid for in whole or in part with the discount code within the scope of your statutory right of withdrawal.
  16. The code is transferable. We can make payments with discharging effect to the respective owner who redeems the code in our online shop. This does not apply if we have knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of representative authority of the respective owner of the code.

  1. Retention of title

  1. The delivered products remain our property until full payment has been made.

  1. Youth protection

  1. Certain items in our range belong exclusively in the hands of adults. We reserve the right to only deliver items specifically marked in the product descriptions to natural persons who are of legal age and have unlimited legal capacity and to request appropriate proof of age. The data required for the order, such as name, address, etc., must be provided completely and truthfully.

  1. Warranty

  1. The statutory warranty regulations apply to consumers. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk, unless the defect was caused intentionally or through gross negligence or was fraudulently concealed or an injury to life, body or health was caused by a culpably caused defect; the statutory limitation periods for the right of recourse according to §§ 445b, 478 BGB remain unaffected.

    In the event of a defect, we ask you to contact us at 015235861812 . This has no adverse impact on your legal rights.

  2. Liability
  3. We are always liable to the extent permitted by law for claims due to damage caused by us, our legal representatives or vicarious agents

    - in the event of culpable injury to life, body or health
    - in the event of intentional or grossly negligent breach of duty
    - in the case of guarantee promises or the assumption of a procurement risk, if agreed
    - as far as the scope of application of the Product Liability Act is open.
  4. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited.
  5. Otherwise, claims for damages are excluded.
  6. Right of withdrawal
  7. Consumers are entitled to a right of withdrawal. Entrepreneurs are not granted a voluntary right of withdrawal. The following regulations therefore only apply to consumers.
  8. Right of withdrawal

    Right of withdrawal
    Right of withdrawal

    You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

    To exercise your right of withdrawal, you must contact us (VIP DAY Shop, telephone: 015235861812 (free from Germany, Austria, Switzerland), email: by means of a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract , inform. You can use the attached model cancellation form, which is not mandatory, or proceed as described in Section 8.3 below.

    In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

    Consequences of revocation

    If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

    You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

    End of revocation
      1. Sample cancellation form
    Sample cancellation form

    If you want to cancel the contract, please fill out this form and send it back to:

    VIP DAY shop
    Dückergasse 12
    51065 Cologne

    Phone: 015235861812 (free from Germany, Austria, Switzerland)

    – I hereby revoke the contract I concluded for the purchase of the following goods:
    – Ordered on (*)/received on (*):
    - Surname:
    - Address:
    – Signature (only for paper notifications)
    - Date

    Expiry of the right of withdrawal The right of withdrawal expires for contracts for sealed goods if they are not suitable for return for reasons of health protection or hygiene. With these contracts, the right of withdrawal expires if the seal is removed after delivery.
  9. Additional 30-day satisfaction guarantee
  10. We grant consumers the right – regardless of the legally required 14-day cancellation period – to return ordered goods to us within 30 days of receipt. If the goods have already been opened, we ask you to briefly state the reason.
  11. Please only ship products after contacting us beforehand, otherwise we cannot cover shipping costs. You can find more information here
  12. Online dispute resolution

  1. In accordance with Article 14 Para. 1 ODR-VO, the European Commission provides a platform for online dispute resolution (OS) at .
  1. In principle, we are prepared to take part in the alternative dispute resolution process in consumer matters in accordance with Section 36 VSBG.
  1. Consumers have the option to contact the following address to resolve their disputes:

  1. General consumer arbitration board of the Center for Arbitration e. v.
  1. Straßburger Str. 8
  1. 77694 Throat
  1. Germany
  1. Website:

  1. Final provisions
  2. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.
  3. If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
  4. Should individual provisions of these terms of use be or become wholly or partially void or ineffective, this will not affect the effectiveness of the remaining provisions.