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Person responsible for data processing and data protection officer
Feelgood Shop attaches great importance to protecting privacy and protecting customers' personal data. This privacy policy applies to www.vipday.net (the “Website”) and your personal data, which is processed by VIP DAY Shop, as the data controller.
You can contact our data protection officer at any time via info@vipday.net.
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What information do we process and store about you?
We process personal data about you from various sources, including personal data (a) that you have provided yourself and (b) that we receive through your visit to the website.
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a) Personal data that we receive directly from you as a customer
We may collect your personal information directly when you provide us with this information to register, purchase a product, ask a question in writing or by calling our telephone hotline, participate in competitions, receive information or emails, or other activities give reasons. We assure you that we only collect this personal data if you provide it independently and voluntarily. We may collect the following personal information from you:
- Surname
- address
- E-mail address
- User name
- Landline or cell phone number for telephone orders
- Customer number
- Payment Information
- Passwords (We only keep encrypted passwords to see if the rights holder logs in. We do not have access to the passwords and/or knowledge of passwords.)
- Orders and notepads
- Payment history
- Register for our newsletter
The data we collect does not fall into special categories of personal data, since the purchase of our products does not allow any direct conclusions to be drawn about, for example, whether the buyer is ill and, in particular, it is not health data.We have come to this decision because dietary supplements are merely foods that, by legal definition, cannot have a healing effect and are therefore not used to treat diseases. They simply contribute to the normalization of deficiencies in certain nutrients. In summary, purchasing a special dietary supplement says nothing about the buyer's possible illness.
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b) Personal data that we receive when you visit the website
When you access our website, we need to collect and store certain data for technical reasons. We use this data to technically manage our websites.
The following data is collected and stored when you visit our website:
- Date and duration of your visit
- the websites you use
- Identification data of the type of browser operating system you use
- the website from which you visit us
In addition, further data is collected via a so-called log file – an automatically maintained log of all or certain actions on a computer system. This means: Every time you access a website from our offering and every time you access a file there, data is stored in log files on the servers we provide.This data is logged via log files:
- the IP address of your computer
- Authentication fields
- Date and time of your access
- Access method
- Content of the HTML call
- Web status code
- Information about the browser used and your operating system
In order to make our offering as user-friendly as possible, we, like many other companies, also use so-called cookies and similar technologies. You can find further explanations about cookies and similar technology that we use on our website in our Cookie Notice . You also have the option of managing your consent in this regard here.
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For what purposes we process your personal data
We collect and process your data exclusively for predefined purposes. These may arise from technical requirements, to execute and fulfill a contract with us and to process your wishes, as well as due to a legal obligation or a legitimate interest on our part or public interest. In addition, we only use your personal data if you have given us your consent beforehand.
Personal data as described under point 3 will be processed for the following purposes:
- to enable you to use our website (Art. 6 Para. 1 S. 1 b) GDPR),
- to process your registration (Art. 6 Para. 1 S. 1 b) GDPR),
- to provide you with our services (Art. 6 Para. 1 S. 1 b) GDPR),
- to inform you if a product you have purchased is recalled (Art. 6 Para. 1 S. 1 c) GDPR),
- to respond to your questions or comments (Art. 6 Para. 1 S. 1 b) GDPR),
- for advertising purposes (Art. 6 Para. 1 Sentence 1 a) GDPR),
- to carry out competitions in which you take part (Art. 6 Para. 1 Sentence 1 b) GDPR),
- to provide information about our products and innovations as a newsletter (Art. 6 Para. 1 S. 1 a) GDPR),
- to provide existing customers with information about our products and new products as a newsletter (Art. 6 Para. 1 S. 1 f) GDPR),
- to send you products upon request (Art. 6 Para. 1 S. 1 b) GDPR),
- to evaluate the use of our websites and our products and services and your browsing and shopping behavior (Art. 6 Para. 1 S. 1 a) GDPR),
- to be able to make product recommendations
- to carry out analyzes and market research (Art. 6 Para. 1 Sentence 1 f) GDPR),
- to analyze the effectiveness of our advertising (Art. 6 Para. 1 Sentence 1 a) GDPR),
- in order to prevent fraud or other crimes and/or to be able to verify your identity in this context (Art. 6 Para. 1 Sentence 1 e) GDPR),
- to check the payment status of your orders (Art. 6 Para. 1 S. 1 b) GDPR),
- to process payments (Art. 6 Para. 1 Sentence 1 b) GDPR).
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Marketing information/newsletter
If you have given us your consent, we will only process the personal data required to send our newsletter and to send you marketing information by email. If you are no longer interested in our information, you can revoke your consent to receive our newsletter at any time with effect for the future. To do this, simply click on the “unsubscribe” link in the respective newsletter or contact our customer service.
Unless you have objected, we may also send you by email information about similar goods or services that we believe may be relevant to you based on your previous purchases in connection with which we received your email address could be interesting. You can indicate at any time that you do not wish to be contacted in this way, either via the unsubscribe link at the bottom of any promotional email we send, or by contacting us in writing or by telephone. This means that you will not incur any costs other than the transmission costs according to the basic tariffs.
Advertising purposes for existing customers (Art. 6 Para. 1 lit. f EU GDPR, Section 7 Para. 3 UWG) - If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers for our own similar goods or services from our range by email (Section 7 Para. 3 UWG). If you do not wish this, you can object to the use of your personal data for direct advertising purposes at any time. In this case, we will no longer process your data for this purpose. The objection can be made free of charge and informally without giving reasons and should, if possible, be addressed to 0 15235861812 , by email to info@vipday.net or by post to VIP DAY Shop, Dückergasse 12, 51065 Cologne. Of course, you can also click on the unsubscribe link in the promotional emails at any time.
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Transfer of your personal data to third parties
The personal data we collect is generally processed within our company. In addition, we may also transmit personal data to third parties outside of our company to the extent permitted by law, in particular to
- those recipients to whom we have to transmit personal data in order to fulfill concluded contracts (e.g. to delivery and logistics companies that deliver the items you ordered from us to your home, or payment service providers);
- the service providers engaged by us who provide services for us on a separate contractual basis, which may also include the processing of personal data, as well as the subcontractors of our service providers engaged with our consent;
- the third parties we use only with your consent to help us process and analyze personal data, improve our products and services and monitor the effectiveness of a particular advertisement or campaign and show you interest-based advertising on our website and third-party websites (more You can find information about this in our Cookie Notice and in your cookie settings ); as well as
- non-public and public bodies, insofar as we are obliged to transmit your personal data due to legal obligations.
In principle, we process personal data exclusively within the EU or the European Economic Area. In individual cases, however, it may be necessary for us to transmit information to recipients in so-called “third countries”. “Third countries” are countries outside the European Union or the Agreement on the European Economic Area in which a level of data protection comparable to that in the European Union cannot easily be assumed. If the information transmitted also includes personal data, we ensure before such a transfer that the required appropriate level of data protection is guaranteed in the respective third country or at the recipient in the third country. This can arise in particular from a so-called “adequacy decision” by the European Commission, which determines an adequate level of data protection for a specific third country as a whole. Alternatively, we can also base the data transfer on the so-called EU standard contractual clauses agreed with a recipient or on a corresponding declaration of consent provided by you.
We will be happy to provide you with further information on the appropriate and appropriate guarantees for maintaining an appropriate level of data protection upon request. Further information on the so-called EU standard contractual clauses (in English) can be found at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual- clauses-scc_en and information on the adequacy decisions (in English) at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en .
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No use of automated decision making
In connection with the processing operations of your personal data described in this data protection information, we generally do not use automated decision-making (including profiling) within the meaning of Art. 22 GDPR. If we use such procedures in individual cases, we would of course inform you separately.
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How long we store your personal data
In principle, we store your personal data as long as this is necessary for the respective processing purpose or we have a legitimate interest in storing it and your interests in not continuing storage or processing do not outweigh it. This means that we generally only store your data for as long as is necessary to provide our website and the associated services or as long as we are legally obliged to store this data. We delete personal data without any action on the part of the person concerned as soon as it is no longer required for the purpose of processing or storage is otherwise legally inadmissible. The personal data that we have to store to fulfill retention obligations will be stored until the end of the respective retention obligation. If we store personal data solely to fulfill retention obligations, the processing in this regard is usually restricted so that it can only be accessed if this is necessary in view of the purpose of the retention obligation.
As a rule, we delete your personal data if you have not contacted us for two years (order, telephone call, click on email newsletter, etc.). We store the data for this long period of time to make it easier for you to enter the data when you order again or make other contacts. For the rest of the storage period, please refer to our Cookie Notice or the Cookie Settings .
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Protection of your personal data
We have taken appropriate administrative, technical and physical measures to protect the personal data you provide from unforeseen, unlawful or unauthorized destruction, loss, alteration, inspection, disclosure or use and other unlawful forms of processing.
The Website may contain hyperlinks to other third party websites. We have no control over these third party websites or the content of these websites. Once you leave our website, we are not responsible for the protection or privacy of any information you provide. Be careful and check the privacy policy of third party websites.
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Changes to our privacy policy
We may modify this Privacy Policy from time to time by posting an update to this version here. To stay up to date, we recommend that you visit these pages regularly.
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Your rights and contacting VIPDAY Shop
As a person affected by data processing, you have various rights, which we would like to inform you about in more detail below. You can also find details on this directly in Articles 15 to 21 of the GDPR.
To exercise these rights, you are welcome to contact us or our data protection officer, whose contact details are provided above, or conveniently use the technical means we provide (e.g. the cookie settings to manage or revoke consent given here ).
- right of providing information
You have the right to receive information from us about whether and what data we process about you. This also includes, among other things, information about how long and for what purpose we process the data, where it comes from and to which recipients or categories of recipients we pass it on. We can also provide you with a copy of this data.
- Right to rectification
As a data subject, you have the right to have us immediately correct any information about you that is inaccurate or no longer accurate. You can also request that your incomplete personal data be completed. If required by law, we will also inform third parties of this correction if we have passed on your data to them.
- Right to deletion (so-called “right to be forgotten”)
You have the right to request that we delete your personal data immediately if one of the following reasons applies:
- your data is no longer necessary for the purposes for which it was collected or otherwise processed or the purpose has been achieved;
- you revoke consent and there is no other legal basis for processing;
- you object to the processing and there are no overriding legitimate reasons for the processing; When using personal data for direct advertising, it is sufficient for you to object to the processing alone;
- your personal data has been processed unlawfully;
- The deletion of your personal data is necessary to comply with a legal obligation under Union or Member State law to which we are subject.
- Right to restriction of processing (blocking)
You also have the right to request that we restrict the processing of your personal data if one of the following conditions applies:
- you contest the accuracy of your personal data for a period enabling us to verify the accuracy of the personal data;
- the processing is unlawful and you object to the deletion of the personal data and instead request the restriction of the use of your personal data;
- We no longer need your personal data for the purposes of processing, but you need it to assert, exercise or defend legal claims, or
- You have objected to the processing as long as it is not yet clear whether our legitimate reasons outweigh yours.
If you have obtained a restriction on processing according to the above list, we will inform you before the restriction is lifted.
- Right to withdraw consent
You can revoke your consent to us at any time with effect for the future. This revocation can take place in the form of an informal message to the above-mentioned contact addresses or via the technical means we provide for this purpose ( cookie settings ). If you revoke your consent, this will not affect the lawfulness of the data processing that has taken place up to that point.
- Right to data portability
As a data subject, you have the right to receive personal data that concerns you and that you have provided to us in a structured, commonly used and machine-readable format and to transmit this data to others. Details and restrictions can be found in Art. 20 GDPR. Exercising this right does not affect your right to deletion.
- Right to complain to the supervisory authority
If you believe that our processing of your data violates applicable data protection law, you have the right to lodge a complaint with a supervisory authority.
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Right to object
As a data subject, you have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, which is carried out on the basis of Article 6 Paragraph 1 Letter e) or f) GDPR ; This also applies to profiling based on these provisions. In the event of such an objection, we will no longer process the personal data concerning you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms as a data subject, or the processing serves to assert, exercise or Defense of legal claims.
If we process personal data for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising.
If you as the data subject object to the processing for direct advertising purposes, we will no longer process the personal data in question for these purposes.
If you would like to respond to our privacy policy, you can contact us using our contact form. We can also be reached by telephone: 015235861812 (free of charge; Monday to Friday: 8 a.m. to 5 p.m.) and by email: info@vipday.net.
Another note: No matter how you pay with us, your credit card or account details will NOT be transferred to us (not even if you pay by bank transfer), but will remain with our bank.